{"id":3747,"date":"2023-05-18T04:10:38","date_gmt":"2023-05-18T01:10:38","guid":{"rendered":"http:\/\/www.tasheelfinance.com\/%d8%ae%d8%af%d9%85%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%88%d8%a7%d9%84%d8%a3%d8%b3%d8%a6%d9%84%d8%a9-%d8%a7%d9%84%d8%b4%d8%a7%d8%a6%d8%b9%d8%a9\/"},"modified":"2026-05-22T18:24:23","modified_gmt":"2026-05-22T15:24:23","slug":"customer-support-faq","status":"publish","type":"page","link":"https:\/\/www.tasheelfinance.com\/ar\/customer-support-faq\/","title":{"rendered":"\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629"},"content":{"rendered":"<style>\/*! elementor - v3.13.3 - 28-05-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style>\n<h1>\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629<\/h1>\n<\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\">\u0631\u0636\u0627\u0643 \u0623\u0648\u0644\u0648\u064a\u062a\u0646\u0627\u060c \u0628\u062e\u062f\u0645\u062a\u0643 \u062f\u0627\u0626\u0645\u0627\u064b<\/p>\n<h3>\u0627\u062a\u0635\u0644 \u0628\u0646\u0627<\/h3>\n<p>\u0627\u0644\u0631\u0642\u0645 \u0627\u0644\u0645\u062c\u0627\u0646\u064a \u0645\u0646 \u062f\u0627\u062e\u0644 \u0627\u0644\u0633\u0639\u0648\u062f\u064a\u0629:<\/p>\n<p><a href=\"tel:8003044434\">8003044434<\/a><\/p>\n<\/p>\n<p>\u0645\u0646 \u0627\u0644\u0633\u0627\u0639\u0629 9 \u0635\u0628\u0627\u062d\u0627\u064b \u0648\u062d\u062a\u0649 \u0627\u0644\u0633\u0627\u0639\u0629 11<\/p>\n<p>\u0645\u0633\u0627\u0621\u064b \u0645\u0646 \u0627\u0644\u0633\u0628\u062a \u0625\u0644\u0649 \u0627\u0644\u062e\u0645\u064a\u0633<\/p>\n<p>International<\/p>\n<p><a href=\"tel:8003044434\">009668003044434<\/a><\/p>\n<style>\/*! elementor - v3.13.3 - 28-05-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"52\" height=\"52\" src=\"http:\/\/www.tasheelfinance.com\/wp-content\/uploads\/2023\/05\/call-icon.png\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h3>\u0631\u0627\u0633\u0644\u0646\u0627<\/h3>\n<p>General<\/p>\n<p><a href=\"mailto:customerservice@tasheelfinance.com\">customerservice@tasheelfinance.com<\/a><\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"59\" height=\"43\" src=\"http:\/\/www.tasheelfinance.com\/wp-content\/uploads\/2023\/05\/mail-icon.png\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h3>\u0634\u0627\u0631\u0643\u0646\u0627 \u062a\u062c\u0631\u0628\u062a\u0643<\/h3>\n<p>\u0627\u0644\u0627\u0642\u062a\u0631\u0627\u062d\u0627\u062a \u0648\u0627\u0644\u0634\u0643\u0627\u0648\u0649<\/p>\n<p><a href=\"http:\/\/www.tasheelfinance.com\/ar\/%d8%a7%d9%84%d8%a7%d9%82%d8%aa%d8%b1%d8%a7%d8%ad%d8%a7%d8%aa-%d9%88%d8%a7%d9%84%d8%b4%d9%83%d8%a7%d9%88%d9%89\/\">\u0634\u0627\u0631\u0643<\/a><\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"67\" height=\"66\" src=\"http:\/\/www.tasheelfinance.com\/wp-content\/uploads\/2023\/05\/star-icon.png\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h3>\u0627\u0644\u0625\u0628\u0644\u0627\u063a \u0639\u0646 \u0627\u0644\u0645\u062e\u0627\u0644\u0641\u0627\u062a<\/h3>\n<p>\u0644\u0644\u0625\u0628\u0644\u0627\u063a \u0639\u0646 \u0627\u0644\u0645\u062e\u0627\u0644\u0641\u0627\u062a \u0641\u0642\u0637<\/p>\n<p><a href=\"http:\/\/www.tasheelfinance.com\/ar\/%d8%a7%d9%84%d8%a5%d8%a8%d9%84%d8%a7%d8%ba-%d8%b9%d9%86-%d8%a7%d9%84%d9%85%d8%ae%d8%a7%d9%84%d9%81%d8%a7%d8%aa\/\">\u0627\u0631\u0633\u0644 \u0628\u0644\u0627\u063a\u0643<\/a><\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"55\" height=\"55\" src=\"http:\/\/www.tasheelfinance.com\/wp-content\/uploads\/2023\/05\/incident-icon.png\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h3>\u0646\u0645\u0627\u0630\u062c \u0627\u0644\u0637\u0644\u0628\u0627\u062a<\/h3>\n<p>\u0637\u0644\u0628 \u0625\u0639\u0627\u062f\u0629 \u0633\u0646\u062f\u0633\u0646\u062f\u0627\u062a \u0644\u0623\u0645\u0631<\/p>\n<p><a href=\"https:\/\/pub-8cc1e7e790734f13aeec8c4218000996.r2.dev\/2022\/10\/Transaction-Dispute-Form.pdf\">\u0627\u0639\u062a\u0631\u0627\u0636 \u0639\u0644\u0649 \u0639\u0645\u0644\u064a\u0629<\/a><\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"49\" height=\"58\" src=\"http:\/\/www.tasheelfinance.com\/wp-content\/uploads\/2023\/05\/file-icon.png\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h2>FAQ &#8211; Let us answer your question<\/h2>\n<form role=\"search\" action=\"http:\/\/www.tasheelfinance.com\" method=\"get\">\n\t\t\t\t\t\t\t\t\t<input placeholder=\"Search Help Center\" type=\"search\" name=\"s\" title=\"Search\" value=\"\"><br \/>\n\t\t\t\t\t<button id=\"clear-with-button\" type=\"reset\"><br \/>\n\t\t\t\t\t<\/button><br \/>\n\t\t\t\t\t<button type=\"submit\"><br \/>\n\t\t\t\t\t<\/button><br \/>\n\t\t\t\t<\/form>\n<p>\t\t\t<a href=\"#\" role=\"button\"><br \/>\n\t\t\t\t\t\t\u0627\u0644\u0639\u0627\u0645<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t<a href=\"#\" role=\"button\"><br \/>\n\t\t\t\t\t\tPersonal finance<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t<a href=\"#\" role=\"button\"><br \/>\n\t\t\t\t\t\tInstallment sales<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t<a href=\"#\" role=\"button\"><br \/>\n\t\t\t\t\t\tCredit cards<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t<a href=\"#\" role=\"button\"><br \/>\n\t\t\t\t\t\t\u0627\u0644\u0645\u0632\u064a\u062f<br \/>\n\t\t\t\t\t<\/a><\/p>\n<style>\/*! elementor - v3.13.3 - 28-05-2023 *\/\n.elementor-accordion{text-align:left}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\n<h2 id=\"elementor-tab-title-1591\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1591\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><g clip-path=\"url(#clip0_2257_11623)\"><path d=\"M19 13H13V19H11V13H5V11H11V5H13V11H19V13Z\" fill=\"#181818\"><\/path><\/g><defs><clipPath id=\"clip0_2257_11623\"><rect width=\"24\" height=\"24\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path d=\"M10.2719 11.6274L6.0293 7.38475L1.78666 11.6274L0.372443 10.2132L4.61508 5.97054L0.372443 1.7279L1.78666 0.313686L6.0293 4.55633L10.2719 0.313686L11.6862 1.7279L7.44351 5.97054L11.6862 10.2132L10.2719 11.6274Z\" fill=\"#181818\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">How does Tasheel work?<\/a><br \/>\n\t\t\t\t\t<\/h2>\n<p> <strong>This is the first item&#8217;s accordion body.<\/strong> It is shown by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It&#8217;s also worth noting that just about any HTML can go within the <code>.accordion-body<\/code>, though the transition does limit overflow.<\/p>\n<h2 id=\"elementor-tab-title-1592\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1592\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><g clip-path=\"url(#clip0_2257_11623)\"><path d=\"M19 13H13V19H11V13H5V11H11V5H13V11H19V13Z\" fill=\"#181818\"><\/path><\/g><defs><clipPath id=\"clip0_2257_11623\"><rect width=\"24\" height=\"24\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path d=\"M10.2719 11.6274L6.0293 7.38475L1.78666 11.6274L0.372443 10.2132L4.61508 5.97054L0.372443 1.7279L1.78666 0.313686L6.0293 4.55633L10.2719 0.313686L11.6862 1.7279L7.44351 5.97054L11.6862 10.2132L10.2719 11.6274Z\" fill=\"#181818\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">Does Tasheel protect my personal information?<\/a><br \/>\n\t\t\t\t\t<\/h2>\n<p> <strong>This is the first item&#8217;s accordion body.<\/strong> It is shown by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It&#8217;s also worth noting that just about any HTML can go within the <code>.accordion-body<\/code>, though the transition does limit overflow.<\/p>\n<h2 id=\"elementor-tab-title-1593\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1593\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><g clip-path=\"url(#clip0_2257_11623)\"><path d=\"M19 13H13V19H11V13H5V11H11V5H13V11H19V13Z\" fill=\"#181818\"><\/path><\/g><defs><clipPath id=\"clip0_2257_11623\"><rect width=\"24\" height=\"24\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path d=\"M10.2719 11.6274L6.0293 7.38475L1.78666 11.6274L0.372443 10.2132L4.61508 5.97054L0.372443 1.7279L1.78666 0.313686L6.0293 4.55633L10.2719 0.313686L11.6862 1.7279L7.44351 5.97054L11.6862 10.2132L10.2719 11.6274Z\" fill=\"#181818\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">Does Tasheel protect my personal information?<\/a><br \/>\n\t\t\t\t\t<\/h2>\n<p> <strong>This is the first item&#8217;s accordion body.<\/strong> It is shown by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It&#8217;s also worth noting that just about any HTML can go within the <code>.accordion-body<\/code>, though the transition does limit overflow.<\/p>\n<h2 id=\"elementor-tab-title-1594\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1594\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><g clip-path=\"url(#clip0_2257_11623)\"><path d=\"M19 13H13V19H11V13H5V11H11V5H13V11H19V13Z\" fill=\"#181818\"><\/path><\/g><defs><clipPath id=\"clip0_2257_11623\"><rect width=\"24\" height=\"24\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path d=\"M10.2719 11.6274L6.0293 7.38475L1.78666 11.6274L0.372443 10.2132L4.61508 5.97054L0.372443 1.7279L1.78666 0.313686L6.0293 4.55633L10.2719 0.313686L11.6862 1.7279L7.44351 5.97054L11.6862 10.2132L10.2719 11.6274Z\" fill=\"#181818\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">Does Tasheel protect my personal information?<\/a><br \/>\n\t\t\t\t\t<\/h2>\n<p> <strong>This is the first item&#8217;s accordion body.<\/strong> It is shown by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It&#8217;s also worth noting that just about any HTML can go within the <code>.accordion-body<\/code>, though the transition does limit overflow.<\/p>\n<h2 id=\"elementor-tab-title-1921\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1921\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><g clip-path=\"url(#clip0_2257_11623)\"><path d=\"M19 13H13V19H11V13H5V11H11V5H13V11H19V13Z\" fill=\"#181818\"><\/path><\/g><defs><clipPath id=\"clip0_2257_11623\"><rect width=\"24\" height=\"24\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path d=\"M10.2719 11.6274L6.0293 7.38475L1.78666 11.6274L0.372443 10.2132L4.61508 5.97054L0.372443 1.7279L1.78666 0.313686L6.0293 4.55633L10.2719 0.313686L11.6862 1.7279L7.44351 5.97054L11.6862 10.2132L10.2719 11.6274Z\" fill=\"#181818\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">Shariah<\/a><br \/>\n\t\t\t\t\t<\/h2>\n<p> <strong>This is the first item&#8217;s accordion body.<\/strong> It is shown by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It&#8217;s also worth noting that just about any HTML can go within the <code>.accordion-body<\/code>, though the transition does limit overflow.<\/p>\n<h2 id=\"elementor-tab-title-1922\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1922\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><g clip-path=\"url(#clip0_2257_11623)\"><path d=\"M19 13H13V19H11V13H5V11H11V5H13V11H19V13Z\" fill=\"#181818\"><\/path><\/g><defs><clipPath id=\"clip0_2257_11623\"><rect width=\"24\" height=\"24\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path d=\"M10.2719 11.6274L6.0293 7.38475L1.78666 11.6274L0.372443 10.2132L4.61508 5.97054L0.372443 1.7279L1.78666 0.313686L6.0293 4.55633L10.2719 0.313686L11.6862 1.7279L7.44351 5.97054L11.6862 10.2132L10.2719 11.6274Z\" fill=\"#181818\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">Tas\u2019heel app<\/a><br \/>\n\t\t\t\t\t<\/h2>\n<p> <strong>This is the first item&#8217;s accordion body.<\/strong> It is shown by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. 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